Refund policy
30-day satisfaction guarantee
If you are dissatisfied with your product, you may return it in resalable condition to us (Wax Boss KS LLC - Scentsy Fragrance Consultant) for exchange within 30 days of the delivery date. Scentsy nor Wax Boss KS LLC-Scentsy Fragrance Consultant does not offer refunds.
To start this process, you can contact us at waxbossks@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Limited Lifetime Electrical Warranty
Scentsy offers a limited lifetime electrical warranty on specific products. Scentsy Warmers, Scentsy Diffusers, Scentsy Fragrance Cartridge Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go, Scentsy Fragrance Cartridge Diffuser or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.
| Product | Processing fee |
|---|---|
| Scentsy Air Purifier | $45 |
| Scentsy Air Quad | $24 |
| Deluxe Diffuser | $20 |
| Premium Diffuser | $20 |
| Scentsy Air Go+ | $18 |
| Scentsy Air Go | $15 |
| Scentsy Air Mini | $12 |
| Scentsy Air | $12 |
| Scentsy Air Solo | $5 |
| Scentsy Fragrance Cartridge Diffuser |
$20 |